Support

Questions, answered.

Everything operators ask before, during and after launch. Can't find it here? Book a call and ask us directly.

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Getting Started

What exactly is Spinlab Studio?

Spinlab Studio is a white-label online casino platform. You get the full stack: payments, games, affiliate tracking, player CRM and compliance tooling, under your own brand and domain, live in as little as 24 hours.

How fast can I really go live?

Once your domain, theme and payment preferences are set, most operators are taking real deposits within 24 hours. Full customization and market-specific configuration can extend that timeline slightly.

Do I need any gambling industry experience?

No. Most first-time operators come from outside the industry entirely. What matters more is understanding your audience, managing a marketing budget with discipline, and being realistic about the ramp-up period before revenue is steady.

Is this realistic to do part-time, alongside another job?

It depends on how hands-on the day-to-day support and operations are for your specific setup. The first few months typically require more invested time than afterward, once acquisition and support routines are in place.

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Licensing & Compliance

Do I need my own gambling license?

Not necessarily. There are two models: you hold your own license and we supply the technology, or you operate under our existing license, which removes the need to apply for your own. Which model fits depends on your target market, budget and timeline.

Which markets can I operate in?

A license typically authorizes specific markets, not global reach by default. We'll confirm exactly which jurisdictions your setup covers, and tell you upfront if a market isn't one we can legally serve.

Do I need any certifications beyond what the platform provides?

This depends on which licensing model you use. If you operate under our license, most compliance obligations are already built into the platform. If you hold your own license, some additional requirements may fall on you.

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Payments

What payment methods are supported?

Fiat rails and major cryptocurrencies (BTC, ETH, USDT and more) are supported out of the box, with instant deposits and built-in KYC.

What does the platform actually cost?

Setup cost is rarely what determines profitability. Ongoing platform fees are usually structured as either a percentage of Gross Gaming Revenue or a flat subscription. Separate from that, expect standard payment processor and currency conversion fees tied to moving money itself.

How much should I budget for marketing on top of the platform?

This is the number most first-time operators underestimate. Platform cost is fixed and known upfront. Player acquisition cost is not, and it's usually the bigger line item over your first several months.

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Platform & Games

How technical does running this day-to-day feel?

Less technical than most people expect. Infrastructure, game library integration and fraud detection are handled on the backend. What's left on your side is configuration: currencies, promotions, support settings and bonuses, all managed through a dashboard rather than code.

How many games are included?

8,000+ titles from top studios are available through a single integration, covering slots, live dealer, table games and originals like Dice and Mines.

Can I customize the frontend and branding?

Yes. Your brand, your domain, your players. The frontend, theme and multi-language settings are fully customizable, we handle the infrastructure underneath.

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Affiliates & Growth

Can I run my own affiliate program?

Yes. Affiliate tracking, attribution and payouts are built into the platform, so affiliates can start sending traffic without any extra integration work.

How do I get my first players?

A live casino doesn't generate players just by existing. Paid social, affiliate and streamer partnerships, and community building tend to work early. Broad-audience advertising and SEO alone rarely move the needle in the first few months.

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Support

What support do I get after launch?

24/7 platform support is included, along with lifetime updates: new games, new affiliate features and frontend improvements as they ship.

What happens after I book a call?

You'll get a 30-minute walkthrough tailored to your goals (operator, affiliate, or investor) with a clear breakdown of setup, timeline and cost. No pressure, no obligation.

Still have questions?

Book a 30-minute call and we'll answer them directly, including the parts where the honest answer is "it depends."

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Ready When You Are

Ready to launch? Let's build your casino.

30 minutes with our team. A clear launch path, an honest read on fit, and real pricing for your market.

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